aparat

FAQ


1- What are the procedures after making the contract?
  1.      Dispatching a plan mapper to the project location with the approved design and conducting a final check of the plan and the design;
  2.      Approval of the design by the employer following the final plan;
  3.      Submitting the design to the analysis team and the warehouse;
  4.      Providing the final invoice by the analysis team;
  5.      Submission to the cutting and assembly workshop;
  6.      Approval by the quality control unit;
  7.      Coordination with the assembly supervisor and the transport team for initializing the installation;
  8.      Starting the operation with a plan;
  9.      Doing the final verification by the installation supervisor prior to delivery;
  10.      Delivering the project along with product ID and guarantee card.
2- What products are offered by Atra?

Different types of cabinets, doors, sinks and basins, child rooms, interior decoration, bedroom sets, merchandize lighting, accessories, careen and quartz plates;

3- Which brands are used in the Atra’s accessories and fittings?

Blum, Hettich, Fantoni, Hafele, Higold , Hailo, Salice , Empire , Grass-Kesseboehmer , Elektra.

4- Are factory tours possible?

Yes, with prior coordination with the sales team and the respective expert, from hours 8 AM to 3 PM.

5- Does every project get its own special design?

Yes. According to the architecture plans and employer requirements and technical issues (kitchen standards) the design will be conducted.

6- How long is the delivery time since placing the order?

Depending on the size of the order, it varies between 25-30 days. Also, in case of bulk purchase, a delivery schedule will be submitted.

7- Do the products have guarantee and post-sale services?

Yes. At the time of delivery, the product ID and guarantee card will be presented to the owner. The guarantee period varies between 1-5 years depending on the product type.

8- Are hinges and handles accounted for in calculating the price of door?

No. if desired, the employer can procure these items from our dedicated accessory shop.

9- What is the method for pricing the cabinets?

Conventionally 60 and 40 percent of the total price are respectively divided between floor and wall-mounted cabinets.

10- What is the meaning of “one meter of cabinet”?

One meter of ground length + one meter of wall-side length with a height of 70 cm.

11- Why are cabinets priced differently at various showrooms?

The reasons are different, such as the quality of products, materials and also the design style and installation process.